Villa Hugardis

The call system at Villa Hugardis in Hoegaarden had reached its end-of-life and was replaced this year. Although this process initially posed a challenge for the nursing home director, Nele Boogaerts, she can now look back on a success story in which she clearly made the right choice. We sat down with her to capture her experience.

A process not to be underestimated

Nele has been with the OCMW of Hoegaarden for 18 years, 12 of which in the nursing home. Her key advice: ensure thorough preparation, because ‘it is a demanding process that should not be underestimated. It impacts residents, care staff, and the entire organization. But LynX managed to minimize that impact, as the modules could be replaced one by one.

The goal of making the transition to LynX as seamless as possible was clear. During the installation, caregivers scheduled a pampering moment for the residents, freeing up the room completely. When they returned, it almost seemed as if nothing had happened. However… the new call buttons with red stickers immediately caught the eye and received many positive reactions from both residents and staff, according to Nele. ‘Thanks to the LynX call system, residents feel safer.’

Reducing the burden on care staff

Not only residents, but also care staff see the change as a significant step forward. For them, the replacement of DECT devices with Zebra mobile phones proved to be a major advantage.

‘Thanks to the Zebra devices, valuable time is used more efficiently, helping to reduce the workload for care staff.’ When a call comes in, the caregiver indicates that they are ‘on the way.’ This way, all colleagues know they don’t need to rush and can complete their current tasks without stress. Additionally, the addition of mobile calling and wandering detection via a wristband further reduces workload. This feature was absent in the previous call system but quickly proved indispensable.

Absolute trust

Looking back on the entire process, Nele describes it as ‘blind trust, with all promises kept.’ After this smooth transition, the positive impact on workload, the encouraging feedback from residents, and many constructive discussions, it is clear to Nele: ‘LynX is the ideal choice for her care organization.’